Hundreds of disabled and elderly passengers fly from Istanbul Airport every day. The most important need of these passengers is to provide them with wheelchair assistance upon arrival and departure. Especially at a huge airport like Istanbul Airport, it is of great importance that passengers have access to a wheelchair.
First of all, we would like to point out that we cannot call this a reservation. That is, if you need wheelchair assistance at Istanbul Airport, the only thing you need to do is to notify the relevant airline company at least 48 hours before your flight. In fact, it would be appropriate to inform your ticket agent about this when purchasing your ticket. However, if you forgot about it at that moment or could not make a note, as we said before, you can call the airline 48 hours before your flight and record this note.
Turkish Airlines and other airlines offers complimentary wheelchair services to passengers in Istanbul Airport who have requested and had their requests approved. Wheelchair requests should be made at least 48 hours before the flight.
You will be greeted at the jet bridge or exit of the aircraft. A wheelchair will be provided, and assistance will be given to guide you through the airport.
If you’re departing from Istanbul airport, Turkish Airlines staff will meet you at the check-in counters. They will assist you with checking in, providing a wheelchair, and guiding you through the airport.
If you’re arriving from an international or domestic flight and the aircraft is parked at a gate with direct access to the terminal, the airline’s ground handling company staff will likely meet you at the jet bridge or at the exit of the aircraft with a wheelchair.
After you disembark, if you’re connecting to another flight within the same terminal or a different concourse, the staff will guide you through the airport. They will assist you to transfer between gates or help you reach the transfer area, depending on your next flight’s departure point.